Model Y
▪Product
1. What is the maximum load and if the machine uses an electric engine?
+
-
The maximum load is up to 220 lb/100 kg now and yes, we use an electric engine with 2 motors.
2. Is it cable or bands or some kind of fly wheel?
+
-
We use Dyneema cable(UHMWPE), 1 of 3 famous high tech fiber thread in the world.
3. How is the resistance accomplished?
+
-
The resistance is provided by motors to offer electromagnetic force.
4. What kind of resistance model?
+
-
There are 5 models, Standard, Fluid, Eccentric, Isokinetic, Inertia model
5. What are the different heights the locking mechanism can go to?
+
-
Model Y has 3 different heights, 7 different angles,21gears.
6. Can you do overhead presses with this?
+
-
Yes. It’s easy.
7. Can you do chin up with this?
+
-
Yes. You can put the barbell on the top height and lock on 50kg to do it.
8. Can you do back squat with this or only front squat?
+
-
Both.
9. What safety features are available if you overload your squat?
+
-
If you lost the grasp of the handle/bar during work-outs with the weight-on, the machine will automatically turn off the weight.
10. What is the minimum resistance that is supported by the machine?
+
-
Model Y weight range is 2-100 KG. Therefore, you can only operate within this weight range in any mode.
11. What kind of metal and finishing is the frame made of?
+
-
The guide rail is made of 6063 aluminum profile,Hard Anodizing, while the Mirror Frame is made of 6063 aluminum profile , Anodizing; and the Plastic Shell is made of Injection Molding.
12. Is the 100 kg total resistance?
+
-
The total resistance is 100KG. 50KG per arm.
13. How long is the lifespan of device?
+
-
The motor is designed to have a service life of 15,000 hours, and you use it for 2 hours a day, so that will last for 20 years.
14. What is the maximum weight limit that the product can withstand?
+
-
About the Arm, it is 200KG.
About the flat bench and incline bench, it is more than 250KG.
About the band, it is 200KG.
15. The size of 21’ screen?
+
-
No,it‘s 24’ screen.
16. Is it shaking when doing the workout?
+
-
No,Model Y is very stable by its precise processing.
17. How many ways does it install?
+
-
Model Y can be installed on the wall, as well as on the floor stand.
▪Software-YSUI
1. How many modes of resistance?
+
-
There are different modes : 2 Safety models (L1+Slip) + 5 Training models (Standard, Fluid, Eccentric, Isokinetic, Inertia model);
L1: It helps trainers to prepare the movement with no resistance within 5 cm
Slip: The device will unload the resistance if the handle is slip out the hand.
Standard: The eccentric resistance is provided as same as concentric;
Fluid: You can simulate the feeling of boating;
Eccentric: The eccentric resistance is provided much more as concentric;
Isokinetic: Maintain a balance of tension and contraction forces,used in strength tests and rehabilitation training;
Inertia: You can simulate the feeling of a real dumbbell.
2. How the machine is armed to provide feedback on form and provide posture corrections?
+
-
SPlan is equipped with 2 height sensors and 2 Encoding sensors. Together with 2 motors, it can determine the speed, distance, position and other data of the action during training, and detect and prompt you to correct your movements.
3. Do you have AI functions?
+
-
No, it is considered to protect user privacy.
4. Can I change the kilograms to pounds?
+
-
It is not supported by the software at present, and it will be upgraded in the future.
5. Can I use voice control?
+
-
We left a MIC for receiving voice control, which is not supported by the software at present, and it will be upgraded in the future.
6. Can it provide strength analysis and personalized reports?
+
-
Yes, we can provide a data analysis report for each training session, and use big data to guide strength growth training.
7. Will the system be updated?
+
-
The system will be updated frequently and new features will be constantly added.
8. How would they be updated?
+
-
One-click upgrades are automatically pushed to your device.
9. Will workouts play without internet?
+
-
Videos are unavailable without the internet, but device can be worked under none-wifi model.
10. Can I customize my workouts?
+
-
Yes, you can set and add the training content, number of groups, times, etc.
11. Can I connect the Bluetooth speaker with SPlan?
+
-
SPlan support Bluetooth connectivity. However, it only supports our Bluetooth Button, but not other Bluetooth devices at the moment.
12. What Bluetooth version is supported by the device?
+
-
It’s v 5.4 at the moment.
13. Is it going to be a full-body evaluation when working out for the first time with SPlan by guiding the user through several exercises (checking the strength, range of motion etc.)?
+
-
No, SPlan doesn’t do evaluation at the moment. We will release the function in the future .
14. Can SPlan determine weight for users based on his/her personal strength score?
+
-
Yes, after a simple test, SPlan can automatically set an appropriate weight level for each movement. Every trainer could adjust its level if it is not suited for him/her.
15. Is there a switch to turn on a voice indicating the count of each rep?
+
-
Yes, there will be a beeping sound, and you can choose to turn the sound of the device up or down and off.
▪Warranty and Returns Policies
1. What is the warranty policy?
+
-
The specific warranty period starts on the date of installation. Contact SPlan at after-services@splan.cn and we will reach out to you to attempt to help resolve your issue. Know more about warranty coverage here.
2. What's the return policy?
+
-
If there is a quality issue, please contact us within 7 calendar days of receiving your product. Contact email services@splan.cn with following information.
1) Order Number:
2) Product issue:
3) Images or Videos of Products and Intact Packaging:
We will process your enquiry within two working days after receiving your email. Know more about return & refund here.
▪Package & Shipping
1. Can it be taken apart so it can be easily moved?
+
-
It is not suggested to move it after installation.
2. How heavy is the heaviest part?
+
-
The mirror is 85kg.And the floor stand is 85kg as well.
3. Does the unit ship fully assembled?
+
-
The mirror needs to be installed on the wall/floor stand, and the fitness bench and rowing bench need a simple screw work.
4. What is the approximate size and weight of each of the packages?
+
-
The sample has 2 wooden packages. 1st is 145cm *79cm*62cm,159kg. The other one is 183cm*91cm*38cm,128kg. 1.34cbm/587kg in total.
5. What is the size of the SPlan mirror?
+
-
It’s 140*73*30cm.
Depends on shipping terms. Generally, 300-400USD for CIF cost and about 2000USD of DDP cost.